Within 30 days
Return and exchange requests should be started within 30 days of receiving the order.
Refund Policy
Clear return support for activewear that needs a second decision.
Athvora offers free returns and exchanges within 30 days, supported by a refined customer care process built for fit questions, order concerns, and premium activewear confidence.
Returns and exchanges should feel simple, fair, and aligned with a premium shopping experience.
If your Athvora activewear is not the right fit, size, or choice, you may request a free return or exchange within 30 days of receiving your order, provided the item meets the eligibility standards outlined below.
Eligibility Check
What generally qualifies for a return or exchange.
Clean condition
Items should be unworn, unwashed, free from marks, scent, damage, and unnecessary wear.
Order verified
Support may request your order number, email address, product name, or delivery details.
Original packaging where possible
Packaging, tags, and product materials should be included where available to support review.
Return Path
A guided process from request to resolution.
Review your item
Confirm the item is within the 30-day window and still meets the condition standards for return or exchange review.
Prepare your request
Have your order number, item name, reason for return, and preferred resolution ready before contacting support.
Receive guidance
Athvora support will provide next steps for the free return or exchange process when the request is eligible.
Complete resolution
Once the return is received and reviewed, the approved refund or exchange can be processed through the appropriate method.
Resolution Options
Choose the outcome that best fits the issue.
Athvora support can help guide whether a refund or exchange is the better option based on the item, order details, and product availability.
Best when the item is not the right choice.
Eligible refunds are typically returned to the original payment method after the item is received and reviewed.
Best when the product is right but the fit needs adjusting.
Eligible exchanges may help you choose a different size, color, or comparable activewear option when available.
Best when there is an order or product concern.
Support can review delivery issues, damaged items, incorrect items, or questions about the best next step.
Condition Standard
Activewear returns require care because fit, hygiene, and performance matter.
Unworn and unwashed
Returned items should not show signs of workout use, washing, heavy wear, odor, deodorant marks, or staining.
Product integrity
Fabric, seams, support structure, compression, stretch, and product details should remain in returnable condition.
Reasonable packaging
Include original product packaging, tags, and inserts where possible so the item can be reviewed properly.
Support instructions followed
Items should be returned using the instructions provided by Athvora support to avoid delays or review issues.
Refund Timing
Refund timing depends on return review and payment processing.
Once an eligible return is received and reviewed, the approved refund can be issued to the original payment method. Your bank, card provider, or payment service may require additional time to post the refund.
Return started
Customer support reviews the return or exchange request.
Item returned
The item is sent back using the provided return guidance.
Condition checked
The returned product is reviewed for eligibility.
Refund or exchange
The approved outcome is processed after review.
Important Limits
Some returns may be refused, delayed, or limited.
Items showing wear, wash, odor, stains, damage, or signs of workout use may not qualify.
Requests made after the 30-day return window may not be eligible for return or exchange.
Requests without order verification or matching purchase details may require additional review.
Fraudulent, abusive, repeated, or misleading return activity may be declined or restricted.
Discounted Orders
Refunds reflect the amount actually paid after eligible discounts.
Email subscriber discount
If an automatic 15% subscriber discount applied to the order, any approved refund is based on the discounted amount paid for the returned item.
Selected promotional products
If a selected product received an automatic 20% promotional discount, the approved refund reflects the promotional purchase amount.
Shipping standard
Athvora offers free shipping on all products, so eligible returns and exchanges are designed to keep the customer experience clean and simple.
Customer Standard
Refund support connects to the same premium service promise as the store.
Shipping on all products
Calendar day delivery
Day free returns and exchanges
Customer support
Refund Questions
Key refund details arranged for easy review.
You may request a free return or exchange within 30 days of receiving your order, provided the item meets Athvora’s return eligibility standards.
Yes. Athvora offers free returns and exchanges within 30 days for eligible items when the return or exchange process is followed properly.
After the returned item is received and reviewed, an approved refund can be issued to the original payment method. Posting times may vary by bank, card provider, or payment service.
Yes. If the item is eligible and the preferred replacement is available, Athvora support can help review an exchange for another size, color, or suitable product option.
Contact Athvora support with your order details and a clear description of the issue. Support can review the situation and guide the proper resolution.
Support Standard
A better fit should never feel complicated.
Athvora’s refund policy is built to protect trust, support movement confidence, and make returns or exchanges feel as refined as the shopping experience.